Banfield Pet Hospital at 2309 West Interstate 20 in Grand Prairie, Texas

Customer Reviews about Banfield Pet Hospital

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  My dog is very specific she gets stressed out pretty easily. So I scheduled my appointment for her comprehensive exam about a month in advance just to make sure I can be there with her and not have to drop her off. When I got to her appointment I waited 30 minutes before I even spoke to someone and they proceeded to tell me that I had a drop off appointment which I specifically said I cannot do when I scheduled my appointment a month prior. The front desk person or whoever was helping(they didn't specify) told me that they do not do morning appointments that I would be able to stay in room. This is not true because I've done one before. All the options to reschedule my appointment so I can be in room would not work so I unfortunately had no choice by to leave my dog since she needed her shots and exam. I had to work so I had to ask someone else to come get her for me. When she got home she has been very lethargic, jumpy and very stressed out. Neither of us slept last night she wouldn't lay down and all she would do is cry. She has never reacted like this after her shots when I have been there. The person who picked her up told me they said I should call to schedule another appointment because the doctor wanted to see her again in 3 weeks for more shots which is strange since she is past the booster stage. Low and behold when I was on the phone they mixed her up with another dog. Now I'm worried they gave my dog the wrong thing. I have never had a problem with them before(when I am in room) but this is ridiculous. My dog is miserable and it is so upsetting watching her be so stressed and uncomfortable. I am very displeased with Banfield at this point.
  September 03, 2017

  by Amy P

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About Banfield Pet Hospital in Grand Prairie